How Hospital Leaders Can Keep Staff Happy and Loyal

Hospitals are always looking for ways to keep their staff happy and loyal. One big factor is how leaders act. Two key traits stand out: being warm and being competent. Warm leaders make employees feel good, while competent leaders make them feel secure. A recent study looked at how these traits affect hospital workers. Over 1, 900 employees were surveyed. The findings showed that both warmth and competence directly impact loyalty. But warmth has a bigger indirect effect. It boosts positive feelings and reduces negative ones, leading to higher loyalty. Competence, on the other hand, can be a double-edged sword. It increases both positive and negative feelings. This means competent leaders can make employees feel good, but they can also add stress. The study suggests that leaders should focus on being warm to improve well-being and loyalty. Competence is important, but it should be balanced with warmth, especially during tough times. Leaders need to adapt their style based on the situation. In short, being warm and competent matters, but warmth might be the key to keeping hospital staff happy and loyal.