The New Era of Business: How Technology is Empowering the Non-IT Professional

In today's fast-paced business environment, technology has become an indispensable tool that affects every aspect of operations. The old days of IT departments holding the keys to technology procurement are long gone, replaced by a collaborative approach that empowers professionals across the organization to take charge. Gone are the days when CIOs were the sole guardians of digital transformation projects. Chief Digital Officers (CDOs) have stepped into the spotlight, and the entire C-suite is now involved in digital transformation management. The rise of cloud computing has made it easier for professionals to buy IT services on demand, allowing them to scale up or down depending on their needs. This shift has led to a significant change in the way technology is consumed, with professionals from non-IT departments playing a crucial role in identifying their challenges and finding technological solutions. According to Gartner's 2024 CEO Survey, an astonishing 80% of CXOs and business leaders believe that digital leadership is part of their job. Non-IT professionals are no longer reliant on the IT department to solve their technology problems. Instead, they're taking matters into their own hands, seeking to improve their technology skills and contribute to the digital transformation of their organizations. Gabriela Vogel, a Gartner analyst, likens this trend to the evolution of finance. In the past, only finance professionals knew the ins and outs of financial literacy. Today, professionals from all departments have a basic understanding of finance due to their education and training. Similarly, Vogel predicts that digital literacy will become a fundamental skill, with professionals from all departments having a basic understanding of technology principles.