Many thought AI would replace call center workers in countries like the Philippines and India. Instead, the opposite happened. Call center jobs in the Philippines nearly doubled from 2016 to 2025, growing to 2 million workers. Unemployment there dropped from 9% to about 4% during the same period. In
A French call center company, once known as Teleperformance, has recently revised its financial expectations for 2025. The new outlook predicts a slower revenue growth, now between 1% and 2%, which is a drop from the earlier estimate of 2% to 4%. Additionally, the company has lowered its operating m
ICE, the U. S. Immigration and Customs Enforcement, is setting up a new call center. This center will have a special team. Their job? To find unaccompanied migrant children. They plan to work with local police to get information. The goal? To track down these kids and possibly deport them. This isn
